FAQs
We have compiled a selection of the most common questions that may come to our customers’ minds, along with answers to make your experience with Saleh & Abdulwahab Al-Mousa Company smoother and easier.
What services does Saleh & Abdulwahab Al-Mousa provide?
We provide installation and maintenance services for a wide range of home appliances and air-conditioning projects, including:
Air Conditioners
Washing Machines
TVs
Ovens
Refrigerators
Freezers
Who are your technicians?
Our team includes highly skilled technicians from various nationalities, all qualified and experienced to deliver services with the highest standards of quality and professionalism.
Where are the services provided?
Our services are currently available in the Eastern Province (Dammam – Khobar – Dhahran – Al-Ahsa – Jubail – Qatif) and surrounding areas.
How can I know the service prices?
Prices are clearly listed on each product or service in our official website, and you may also inquire directly through our customer service team.
Do you provide a warranty on the work?
Yes, we provide a 30-day workmanship warranty after the service is completed. This covers repair of the serviced issue without any additional charges.
How can I request installation or maintenance service?
By contacting our customer service team via the unified number.
Through our official company website.
Select the type of appliance or service required.
Choose your preferred schedule (immediate or pre-booked).
A technician will be dispatched to you at the earliest available time.
Do you provide original spare parts?
Yes, we provide original spare parts approved by authorized agents in Saudi Arabia to ensure the highest performance of your appliances.
Do you provide services for large projects?
In addition to home appliances, we offer integrated solutions for central air-conditioning, residential, and commercial projects, with a specialized team for execution and supervision.
What is the expected arrival time for technicians?
We are committed to punctuality. Flexible scheduling is available, with immediate service depending on technician availability, or you can book in advance.
What should I do if I face an issue with my order or service?
If you have any concerns regarding the service or product, you can submit a report through our customer service, or contact us directly via the unified number: +966 9200 10880
At Saleh & Abdulwahab Al-Mousa Company, we are always committed to ensuring customer satisfaction and providing a smooth, reliable experience