English (US)
Fast shipping - to all regions of KSA


Welcome to Our Online Store

We are pleased to serve you, and in order to ensure smooth service, please review the following Terms & Conditions.


General Provisions

These are the terms and conditions governing the use of the store, its subdomains, related websites, services, and tools.

By visiting the website, you agree to these terms and conditions. If you do not agree, you must refrain from using the website. The website reserves the right to modify, add, or remove parts of these terms at any time without prior notice. Any changes become effective once posted on the website. Please review these terms regularly to stay updated, as continued use of the site constitutes full acceptance of any changes.


Website Usage

Age Restriction

You must be at least 18 years old or visiting under the supervision of a parent or legal guardian. We grant you a non-transferable, revocable license to use the website under these terms for the purpose of shopping for personal items sold on the site. Commercial use or use on behalf of third parties is prohibited unless explicitly permitted. Any violation results in immediate termination of the granted license.

Legal Validity

Content: All content on the site—including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—remains the intellectual property of the store, its licensors, or suppliers, and is protected under copyright, trademark, and intellectual property laws.

Registration & Customer Accounts

Certain services may require registration. By registering, you agree to provide accurate, current information and update it as needed. You are solely responsible for maintaining the confidentiality of your login credentials and all activities under your account. The store bears no liability for losses resulting from disclosure of your account details. Providing false or misleading information entitles the store to suspend or cancel access without prior notice.

Electronic Communication

By registering, you agree to receive promotional emails from the store. You may opt out later via the unsubscribe link included in such emails.

User Submissions

All submissions—including questions, comments, feedback, or suggestions—become the sole property of the store. By posting, you grant us the right to use your displayed name in connection with such content. Submissions that are misleading, offensive, or fraudulent may be removed at our discretion.

Orders & Pricing

The store reserves the right to refuse or cancel any order at any time and may request additional verification before approval.

Severability

If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in effect and be interpreted to reflect the original intent of the parties.

Governing Law & Jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia, and disputes fall under the jurisdiction of Saudi courts.

Dispute Resolution

Disputes shall first be attempted to be resolved amicably within 30 days of written notice before resorting to legal action.

Warranty Terms

  • All products are subject to warranty by their authorized agent; replacement is only processed based on an official report from the agent.

  • Invoices issued serve as proof of warranty validity dates.

  • Split AC installation warranty is valid for 3 months from installation date.

  • All products comply with Saudi standards and specifications.

  • Products are tested before shipment. For issues arising after 7 days, customers must contact the authorized agent’s service center.

Air Conditioner Installation Terms

  • The customer must prepare the site with proper electrical connections and remove obstacles.

  • Maximum installation height is 4 meters.

  • Installation cannot proceed without proper wall openings. The customer assumes responsibility for chosen installation location.

  • Outdoor unit installation must not exceed 3 meters above ground for safety. Requests beyond 3 meters are at the customer’s full responsibility and incur an extra fee of SAR 100 per floor.

  • Cranes or lifts, if required, are the customer’s responsibility.

  • The customer is fully responsible for providing safe and compliant electricity. The company is not responsible for electrical works, malfunctions, or damages (including short circuits).

  • The company is not liable for structural damages (walls, floors, décor) caused by installation.

  • Responsibility shifts entirely to the customer after initial testing of the unit, except issues covered by the manufacturer’s warranty.

  • For concrete walls, drilling is the customer’s responsibility. Removal of old AC units incurs additional costs (e.g., copper piping at SAR 80/m, cassette or floor units at SAR 130/m, wall brackets SAR 70, old AC removal SAR 150).

  • Electricity, plumbing, or additional works are the customer’s responsibility.

  • Products may be shipped/installed by third-party logistics partners; shipping/installation fees are calculated automatically based on order and location.

Delivery Policy

  • Free delivery applies up to the 2nd floor; higher floors are the customer’s responsibility.

  • Delivery appointments are scheduled by the company. The company is not liable for delays or rescheduling.

  • Televisions must be inspected upon delivery; returns are not accepted afterward.

  • Delivery time is typically 2–7 days (up to 10 days during promotions). The company is not liable for delays beyond its control.

  • Additional fees may apply based on distance.

  • Customers must inspect items upon delivery; failure to do so waives the right to return or exchange.

Exchange Policy

  • Original invoice must be provided.

  • Item must be unused, in original condition with packaging and accessories.

  • Exchange must be requested within 14 days from invoice date.

  • If exchange is due to customer’s choice, shipping costs are borne by the customer.

Return Policy

  • Returns must be made within 3 days of invoice date with the original invoice.

  • Refunds for card payments: the company’s responsibility is limited to contacting the bank; refund time depends on the bank’s process.

  • Products with defects may be returned only with a report from the authorized agent confirming the defect.

  • Returns are not accepted for items with scratches, misuse, improper power source, or failing to meet conditions.

  • Manufacturing defects must be reported to customer service for coordination with the agent; company will respond within 48 hours upon receipt of agent’s report.

  • Warranty repairs must be directed to customer service (920010880).

  • The company is not obliged to hold stock beyond 30 days; refunds may be claimed within 6 months under applicable terms.

  • If return is for customer preference, shipping costs apply.

  • If return is due to manufacturing defect, shipping and bank fees are waived.

  • If purchase was via installment platforms (e.g., Tabby, Tamara), return fees include company charges (2% of invoice or SAR 100 minimum) plus platform charges:

    • Tabby: 2% of invoice.

    • Tamara: 5.5% of invoice.

  • The company is not liable for these financing platform fees.

  • Returns are not accepted if the product model is discontinued by SASO (Saudi Standards).

Order Cancellation (by Customer)

  • If canceled after shipping, cancellation fees apply.

  • If purchase was via installment platforms (Tabby, Tamara), their respective fees (2% / 5.5%) apply in addition to company fees.

  • Orders may be canceled if not delivered within 7 working days.

Order Cancellation (by Company)

The company reserves the right to cancel any order in cases such as:

  • Payment failure or delay.

  • Incorrect or unreachable customer contact details.

  • Unavailability of product in stock.

Product Reservation

Customers must collect reserved products within 30 days. Otherwise, the contract is void, and refund is subject to terms.

Privacy & Security

The company is committed to protecting customer information in compliance with applicable laws. Data may be collected, used, or stored only as necessary for transactions.


Language Clause

In case of any discrepancy or conflict between the Arabic and English versions of these Terms & Conditions, the Arabic text shall prevail and be considered the official and binding version.


Thank you for choosing our online store. We are committed to providing you with the best products and services to ensure your complete satisfaction. By reviewing and adhering to these Terms & Conditions, you help us maintain transparency and protect the rights of all parties.